CLIENT & CUSTOMER POLICIES

    1. Client Engagement Policy

    Purpose

    To establish transparent, professional, and ethical relationships with all clients and partner organizations.

    Policy Statements

    • All client engagements shall be governed by a written Agreement / MoU / Work Order.
    • Scope of services, timelines, commercials, and compliance responsibilities shall be clearly defined before execution.
    • Aravian Solutions commits to fair, lawful, and ethical business practices with all clients.

     

    2. Recruitment & Staffing Policy

    • Candidates shall be sourced through ethical and transparent methods.
    • No fake, misleading, or false commitments shall be made to candidates or clients.
    • Background verification, document validation, and eligibility checks shall be conducted prior to deployment.
    • Client workforce requirements shall be fulfilled strictly as per agreed qualifications and experience.

     

    3. Candidate Data Protection & Privacy Policy

    • All personal data of candidates and clients shall be kept confidential.
    • Information shall be used only for recruitment, placement, training, payroll, and statutory purposes.
    • Data shall not be shared with any third party without written consent, except where legally required.

     

    4. Payroll & Compliance Policy

    • All deployed manpower shall be paid strictly as per Minimum Wages Act, ESIC, EPF and other statutory norms.
    • Timely salary disbursement, statutory deposits, and compliance filings shall be ensured.
    • Statutory challans, returns, and wage registers shall be maintained and provided to clients when required.

     

    5. Service Quality & Turnaround Policy

    • Aravian Solutions shall maintain defined turnaround times (TAT) for recruitment and manpower deployment.
    • Replacement support shall be provided in case of candidate attrition within the agreed replacement period.
    • Client feedback shall be reviewed periodically to improve service quality.

     

    6. Training & Skill Development Policy

    • Candidates may be trained as per client and government scheme requirements.
    • All training programs shall follow NSQF / Sector Skill Council / MoRD / Skill India norms where applicable.
    • Placement-linked training outcomes shall be monitored and reported transparently.

     

    7. Client Communication & Grievance Redressal Policy

    • A dedicated Relationship Manager shall be assigned to each client.
    • All grievances shall be acknowledged within 24 hours and resolved within 3 working days.
    • Escalation matrix shall be shared with clients for transparency.

     

    8. Ethical Business Conduct Policy

    • Zero tolerance for bribery, corruption, discrimination, or unfair labor practices.
    • No child labour or bonded labour shall be engaged under any circumstances.
    • Equal opportunity shall be provided irrespective of gender, caste, religion, or region.

     

    9. Replacement & Attrition Policy

    • Free replacement shall be provided within the mutually agreed replacement period.
    • Replacement candidates shall meet the same qualification and experience criteria.

     

    10. Government Scheme & CSR Compliance Policy

    • All projects under MoRD / Skill India / CSR programs shall be executed as per respective guidelines.
    • Complete documentation, placement proof, and audit support shall be provided.

     

    11. Termination & Exit Policy

    • Either party may terminate services by providing written notice as per agreement terms.
    • All statutory settlements and handover of documents shall be completed before closure.

     

    12. Continuous Improvement Policy

    • Policies shall be reviewed annually to improve compliance, service quality, and stakeholder satisfaction.


    CLIENT MoU FORMAT

    (Between Aravian Solutions Pvt. Ltd. & Employer)

    MEMORANDUM OF UNDERSTANDING (MoU)

    This MoU is executed on //20__ at __________ between:

    Aravian Solutions Private Limited, having its registered office at __________________________ (hereinafter referred to as “PIA”),
    AND
    _____________________________, having its office at __________________________ (hereinafter referred to as “Employer”).

    PURPOSE

    To provide trained manpower under MoRD / Skill India aligned programs.

    SCOPE

    • Employer shall provide job opportunities to trained candidates.
    • PIA shall mobilize, train and place eligible candidates.
    • Employer shall issue Offer Letters and Joining Confirmation.

    TENURE

    This MoU shall be valid for 3 years from date of signing.

    COMPLIANCE

    Both parties shall comply with MoRD, NSDC, EPF, ESIC, Minimum Wages, and Labour Laws.

    PLACEMENT TERMS

    • Employer agrees to consider at least ___ candidates per batch.
    • Minimum salary shall be ₹________ per month.

    TERMINATION

    Either party may terminate with 30 days written notice.

    SIGNATURES