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    GRIEVANCE ESCALATION MATRIX

    Aravian Solutions Grievance Redress and Monitoring System (ASGRAMS) is an online platform available to the all citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all Departments of Aravian Solutions.

    -Administration

    GRIEVANCE ESCALATION MATRIX

    Level

    Contact Person

    Designation

    Contact

    TAT

    Level 1

    Relationship Manager

    RM

    __________

    24 Hrs

    Level 2

    Project Manager

    PM

    __________

    48 Hrs

    Level 3

    Compliance Officer

    CO

    7355 089276

    72 Hrs

    Level 4

    Director

    Director

    9580 678910

    5 Days

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